Privacy Policy

Last updated: June 11, 2026

SONHOECOM LLC ("we," "our," or "us") operates viviabag.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.

Information We Collect

We collect the following information when you use our website:

  • Name and shipping/billing address
  • Email address
  • Phone number (if provided)
  • Payment information (processed securely by our payment providers — we do not store card details)
  • IP address, browser type, and pages visited (collected automatically)

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Send promotional emails (only with your consent)
  • Improve our website and services
  • Prevent fraud and comply with legal obligations

Cookies

We use cookies to improve your browsing experience and analyze site traffic. Types of cookies we use:

  • Essential cookies: required for the website to function (cart, session)
  • Analytics cookies: to understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies: for advertising purposes (e.g., Google Ads)

You can control or disable cookies through your browser settings at any time.

Sharing Your Information

We do not sell your personal information. We may share your data only with:

  • Payment processors to handle transactions securely
  • Shipping carriers to deliver your orders
  • Analytics and marketing platforms in anonymized form
  • Legal authorities if required by law

Your Rights — California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal data)
  • Not be discriminated against for exercising your privacy rights

To exercise these rights, contact us at contact@viviabag.com.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.

Security

We use SSL encryption and secure payment processing to protect your data. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated date.

Contact

SONHOECOM LLC
8206 Louisiana Blvd NE, STE A #7101
Albuquerque, NM 87113, USA
contact@viviabag.com