Shipping Policy

Last updated: July 24, 2026

At VIVIABAG, we want your order to reach you quickly and with full transparency. Below you'll find everything you need to know about how and when your order ships.

Order Processing Time

All orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays) after your order is placed. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been prepared and handed over to the carrier, you will receive a shipping confirmation email with a tracking number.

Shipping Time

After processing, estimated delivery takes 6 to 8 business days (Monday to Friday, excluding public holidays), depending on your location and the carrier.

Total Delivery Time

In total, you can expect to receive your order within approximately 7 to 10 business days (Monday to Friday, excluding public holidays) from the date your order is placed.

Please note that these are estimates. Delivery times may occasionally be affected by carrier delays, weather, or other circumstances beyond our control.

Shipping Destinations

We currently ship to addresses within the United States only. We do not ship internationally at this time.

Shipping Costs

We apply a flat shipping rate of $2.95 on all orders within the United States.

Shipping is free on orders of $50.00 and above.

Your exact shipping cost is displayed at checkout before you complete your purchase, so you always know the full price of your order in advance. There are no hidden fees.

Carrier

Orders are shipped with USPS and delivered to the address you provide at checkout. The carrier may vary depending on your delivery address.

Order Tracking

As soon as your order ships, we'll email you a tracking link so you can follow your parcel every step of the way.

To check the status of your order at any time, visit our Track Your Order page and enter your tracking number.

If you haven't received a tracking number within 3 business days (Monday to Friday) of placing your order, please check your spam folder or contact us at contact@viviabag.com.

Incorrect or Undeliverable Addresses

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a parcel is returned to us as undeliverable, we will contact you by email to arrange reshipment.

Missing Items in Your Order

If an item is missing from your parcel, contact us at contact@viviabag.com within 7 days of delivery, with your order number and a photo of what you received. We will send the missing item or issue a refund for it.

Missing or Delayed Packages

If your order hasn't arrived within the estimated timeframe, contact us at contact@viviabag.com with your order number and we'll help track it down. If a parcel is confirmed lost by the carrier, we will send a replacement or issue a full refund.